tag:blogger.com,1999:blog-7270289376955183831.post9102859116852391023..comments2014-10-16T09:33:25.968-07:00Comments on The Restaurant Doctor: The Art of ServiceThe Restaurant Doctorhttp://www.blogger.com/profile/10167350569308568211noreply@blogger.comBlogger4125tag:blogger.com,1999:blog-7270289376955183831.post-24775490517606737382014-05-19T05:47:38.588-07:002014-05-19T05:47:38.588-07:00It's a gift that only those at the top of thei...It's a gift that only those at the top of their game in the service industry seem to have Simon. It's a real pleasure to experience it. The Restaurant Doctorhttps://www.blogger.com/profile/10167350569308568211noreply@blogger.comtag:blogger.com,1999:blog-7270289376955183831.post-21057384251229103582014-05-19T04:58:57.580-07:002014-05-19T04:58:57.580-07:00This reminds me of our first visit to Guilbaud'...This reminds me of our first visit to Guilbaud's (a little older than 18, but not much!) We walked in and were a bit terrified, feeling completely out-of-place and basically wondering whether this could possibly be an enjoyable experience. Nick Munier was there at the time, not that I knew who he was, but he spotted our obvious discomfort and said the magic words "it's your job to sit back and relax, and it's our job to make sure you enjoy yourselves". Everybody stuck to that plan and a magical evening ensued.Anonymoushttps://www.blogger.com/profile/03865011643950297812noreply@blogger.comtag:blogger.com,1999:blog-7270289376955183831.post-6528938005813033742014-05-15T08:04:14.767-07:002014-05-15T08:04:14.767-07:00Cheers Joe. I'll definitely give that a read.Cheers Joe. I'll definitely give that a read.The Restaurant Doctorhttps://www.blogger.com/profile/10167350569308568211noreply@blogger.comtag:blogger.com,1999:blog-7270289376955183831.post-51203172563278372932014-05-15T07:39:31.896-07:002014-05-15T07:39:31.896-07:00just finished reading a book called small steps by...just finished reading a book called small steps by Paul McNeive. chap lost his legs in car crash. good bit of the book about customer service. well worth a read. Anonymoushttps://www.blogger.com/profile/18240543848351094447noreply@blogger.com